Privacy Policy

Introduction

JCS BPO Services ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to information we collect through our website, when you contact us, and in the course of providing our business process outsourcing services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Information we collect

Information you provide

• Contact details — your name, email address, phone number, company name, and job title when you fill in a form, request a quote, or book a consultation.
• Communications — the content of messages, emails, and call notes when you correspond with us.
• Business information — details you share about your projects, goals, and requirements so we can scope and deliver our services.

Information collected automatically

• Usage data — pages visited, time spent, referring URLs, and similar analytics.
• Device data — IP address, browser type, operating system, and general location (city/country level).
• Cookies — small files stored on your device.

How we use information

We use the information we collect to:

• Respond to your enquiries and provide the services you request;
• Prepare proposals, quotes, and contracts;
• Operate, maintain, and improve our website and services;
• Send service updates and, where permitted, relevant marketing (you can opt out at any time);
• Comply with legal obligations and enforce our agreements;
• Detect, prevent, and address fraud, security, or technical issues.

We process your information on the legal bases of your consent, the performance of a contract, our legitimate business interests, and compliance with law.

Cookies & tracking technologies

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings; disabling some cookies may affect how the website functions. Where required by law, we will ask for your consent before placing non-essential cookies.

How we share information

We do not sell your personal information. We share it only in these limited circumstances:

• Service providers — trusted vendors (for example hosting, email, analytics, and CRM providers) who process information on our behalf under confidentiality obligations.
• Professional advisors — accountants, auditors, and lawyers where reasonably necessary.
• Legal requirements — when required by law, regulation, or valid legal process, or to protect our rights, safety, and property.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.

Data retention

We keep personal information only for as long as needed to fulfil the purposes set out in this policy, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

Data security

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so while we work hard to protect your information we cannot guarantee absolute security.

Your rights & choices

Depending on where you live, you may have the right to access, correct, or delete your information; to object to or restrict certain processing; to withdraw consent; and to opt out of marketing communications. To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

International data transfers

We operate globally, and your information may be processed in countries other than your own. Where we transfer information across borders, we take steps to ensure it remains protected in line with this policy and applicable law.

Children's privacy

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date shown on this page and, where appropriate, notify you. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out: